Originally published on dbln.mehttps://dbln.me/blog/5-rules-for-building-reliable-ai-agents. A couple of months ago I started developing Kept, an open-source post-order support agent for e-commerce stores, that can perform sensitive actions refunds,...

An observability-first approach for building an AI agent, and what it bought me. A couple of weeks ago I started implementing Kept, a self-hostable post-purchase support agent for e-commerce, with reliability as its core offering. Besides the produc...