Help center
Answers about ZebraSnap
Find and buy your race photos, or sell yours as a photographer. Answers to the most common questions.
Looking for your photos?
For athletes and anyone buying photos: find them, buy them and download them.
Finding your photos
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How to find your photos from an event
Find every photo of you from a race or event: by selfie, by bib number, by clothing color, by section, or by picking a face. Also: albums that only show your own photos, videos, and getting notified about new albums.
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Can't find your photos? Here's what it means
What it means when a selfie, bib-number, or clothing-color search comes back empty, what to try next, and how to be 100% sure whether your photos are there.
Buying & downloading
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How to buy your photos
Add photos to your cart, apply a promo code, pay by card (or cash and bank transfer in some countries) and get your files. No account needed. What currency you pay in and what the checkout asks for.
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How to download the photos you bought
Where your purchased photos are, how to download them on a computer, iPhone or Android, what to do if you lost the email, and why a photo saved from the album looks small and watermarked.
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My payment was declined
Why a card payment doesn't go through when you buy photos, what to try, and the message you see when an order is below the minimum amount.
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Pay with cash at OXXO or by SPEI transfer
How to buy photos in Mexico without a card: pay in cash at any OXXO store or send a SPEI transfer from your banking app.
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Presale: reserve photos before they are online
Reserve a pack of photos with your card before the album is published, choose your favorites when it is online and pay only then. Cancel any time before choosing.
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A problem with my order
Wrong photo, a file that looks blurry or dark, a missing photo, a double charge, or you want a person edited out. What to do in each case and when you get a refund.
For photographers
Get set up, upload, sell and get paid.
Getting started
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Start selling your photos on ZebraSnap
From sign-up to your first sale: create a photographer account, set up how you get paid, create and publish an album, and share it. Which countries can receive payouts.
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Plans, prices and limits
What each ZebraSnap plan costs and includes: commission, storage, free photos, custom domain, video recognition and team seats. How to upgrade, cancel, and what happens to your albums on the Free plan.
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The ZebraSnap apps: mobile, desktop and Lightroom
What you can do in the iPhone and Android app, the Mac and Windows desktop app and the Lightroom plugin, and where to download each one.
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Your account: sign-in, password, email and profile
Sign in with email, Google, Apple or Facebook; set a password for the Lightroom plugin when you signed up with Google; change your email or language; edit your public profile; and delete your account.
Uploading photos
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How to upload photos: all the ways, explained
ZebraSnap gives you five ways to upload: the web, the desktop app, the mobile app, SFTP and Lightroom. Which one to pick, what files we accept, and tips for big albums.
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Uploading from the web (Photos & files)
The fastest way to get started: drag photos, ZIPs, or videos into your browser and ZebraSnap handles the rest. Step by step, plus what to do when something fails.
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Uploading with SFTP - step by step with Cyberduck
The most resilient way to upload big albums, even on flaky connections. What SFTP is, where to find your credentials, and a click-by-click walkthrough with Cyberduck (any SFTP client works).
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Uploading with the ZebraSnap desktop app
The Mac and Windows app that uploads whole events in the background, resumes after a lost connection, watches your export folder, and lets you manage albums, sales and messages from your computer.
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Publishing from Lightroom Classic
Install the ZebraSnap plugin for Adobe Lightroom Classic and publish edited photos straight from your catalog, with no exporting and no re-uploading.
Managing albums
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Create, publish and manage an album
Create an album inside an event or on its own, publish it so athletes can buy, share the link, and later rename, unpublish, archive or delete it. What blocks publishing and what happens to your sales when you delete an album.
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Album settings: price, photo order, privacy and more
Every setting of an album explained: price per photo and video, hiding the price, photo order, featured photos, password, showing only each person's photos, messages to buyers, cover, watermark, and deleting photos.
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Organize an album into sections
Split an album into stages or moments, like Swim, Bike and Run, so buyers who browse by hand jump straight to the right part. How to create sections, fill them and what buyers see.
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Work with a team
Invite second shooters and assistants to upload photos and manage your albums from their own account, without seeing your sales, messages or settings. Available on Pro and Enterprise.
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Private albums with your branding
For weddings, graduations, sessions and brand events: an album only people with the link can see, with your logo and colors. How to create, customize and share it.
Selling & payouts
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Commissions and fees on ZebraSnap
How much we charge per sale and how much Stripe charges for processing the payment - by plan, by account, by currency.
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When do I get paid?
How the payout schedule works, why your first payout takes longer, and what to check if the money has not landed yet.
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See your sales, orders and customers
Where to see every sale, who bought, how much you earned after fees, which albums sell best, how many people visit your albums, and how you get notified of a new sale.
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How discounts and coupons work
Discount types (percentage, fixed amount, fixed total price and price per photo), conditions, caps, the "all your photos" package and which discount applies when several match.
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Sell with presale before you publish
Offer a pack of photos before the event: buyers reserve it with their card, choose their favorites when you publish and pay only then.
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Give your photos away for free
How to publish a free album, the two ways to deliver the photos (direct download or cart) and how to give away only some photos with discounts and coupons.
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A buyer could not complete the payment
What usually happens when a charge does not go through, what the buyer can try, and what we can (and cannot) do from ZebraSnap.
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Sell with local payment methods using dLocal Go
Get paid through dLocal Go and let your buyers pay with PIX, Boleto, OXXO, cards, and other local methods - the sale goes straight to your own dLocal Go account.
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Rewards and referrals on ZebraSnap
How to invite other photographers, earn ZebraSnap credit, and spend it to keep more of every sale.
Custom domains
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Custom domains on ZebraSnap
Use your own domain - apex or subdomain - for your photographer profile and albums. What it does, who can use it, what we manage for you.
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Customize your brand: logo, colors and cover
How to upload your logo (and a version for dark backgrounds), pick the logo background, your colors and the size of your cover. Your brand shows on your custom domain and your private albums.
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Connect a domain you already own
Step-by-step instructions to point your existing domain or subdomain at ZebraSnap, with notes for the most common registrars.
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Buying a domain through ZebraSnap
How buying a domain with us works, what is included, and what happens after the first year.
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My domain is stuck on "Verifying DNS"
Why DNS verification fails or stalls, and how to fix the most common causes yourself before contacting support.
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What happens to my domain if I downgrade?
How custom domains behave when you change to a plan that does not include them.
