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@_PoutinePoutine Hi, to check if cookware is induction compatible, hold a magnet next to the pan base; if it attracts, the pan will work on induction. Within 30 days of purchase, along with the proof of purchase, you will need to go back to your retailer for a resolution.
@katejag Hi Kate, we're really sorry to hear this. Please send us over a DM with a photograph of the top and bottom of the pan. We'll then be able to assist you with this. Thanks, Erin