Being responsible with powerful technology starts with knowing who is using it. Identity verification helps us prevent abuse, enforce our usage policies, and comply with legal obligations.
We are rolling out identity and business verification for a few use cases, and you might see a verification prompt when accessing certain capabilities, as part of our routine platform integrity checks, or other safety and compliance measures.
We only use your verification data to confirm who you are and not for any other purposes.
How are we verifying?
We selected Persona Identities as our verification partner based on the strength of their technology, privacy controls, and security safeguards. Follow the steps below to complete your identity or business verification process.
What you'll need
If you are verifying as an individual, have these ready:
A valid government-issued photo ID: the physical document, in hand
A phone with a camera: you may be asked to take a live selfie with your phone
If you are verifying on behalf of an organization, have these ready:
Identifying information about your organization: legal name, address, and business registration number
A valid government-issued photo ID: the physical document, in hand
A phone with a camera: you may be asked to take a live selfie with your phone
Accepted ID types
Original, physical government-issued photo IDs from most countries are acceptable. Common examples include:
Passport
Driver's license or state/provincial ID card
National identity card
Your ID must be issued by a government, clearly legible, undamaged, not expired, and include a photo of you.
The following are not acceptable:
Photocopies, screenshots, scans, or photos of a photo
Digital or mobile IDs (such as mobile driver's licenses)
Non-government IDs: student IDs, employee badges, library cards, bank cards
Temporary paper IDs
How your data is protected
We know that identity verification can be a meaningful ask, and we've designed this process to protect your information at every step.
Anthropic is the data controller for your verification data. That means we set the rules for how it's used and how long it's kept.
Our fraud prevention partners are contractually limited in how they can use your data—only to provide and support verification and fraud prevention—and to protect it with industry-standard security controls.
Your ID and selfie are collected and held by Persona, not on Anthropic's systems. Anthropic can access verification records through Persona’s platform when needed—for example, to review an appeal—but we don't copy or store those images ourselves. All data passing through and to Persona is encrypted in transit and at rest.
For full details on how we handle personal data, see our Privacy Policy.
What we're not doing
We are not using your identity data to train our models. Verification data is used solely to confirm who you are and to meet our legal and safety obligations.
We are not collecting more than we need. We ask for the minimum information required to verify your identity.
We are not sharing your identity data with anyone else. Verification data stays between you, Anthropic, and our fraud prevention partners, except where legally required to respond to valid legal processes. Your verification data is never shared with third parties for marketing, advertising, or any purpose unrelated to verification and compliance.
What if my verification fails?
Verification can fail for a number of reasons: a blurry photo, an unreadable document, an expired ID, an incorrect registration number, or a technical issue.
If your verification is unsuccessful:
Try again. You'll have multiple attempts within the verification flow—most failures are resolved by retaking the photo in better lighting, removing or using a different government-issued photo ID.
Check your document. Make sure your ID is undamaged and clearly legible.
Contact us. If you've used your attempts and still can't verify, reach out to us via this help form and we'll take a look.
Why did my account get banned after verification?
As part of our safety processes, we may ban an account for a variety of reasons, including repeated violations of our Usage Policy or Terms of Service.
If you feel your account has been wrongly banned, please fill out the appeal form with your account information so our Safeguards team can further investigate why your account was disabled.
Questions?
If you have questions about identity verification, your data, or the verification process, reach out to us via this help form.
