What is Auto Renew?
One NZ Auto Renew automatically renews your Prepay Plus plan for you each month using your saved debit or credit card. You can spend less time thinking about renewals and more time getting on with your day.
You'll still be on Prepay Plus, there’s no contract, and you're in control with the My One NZ app.
Benefits of Auto Renew
Less monthly admin
No need to manually top up or renew your plan each month. It will renew automatically using your saved card.
You're in control
Auto Renew doesn't lock you into a contract. It's still Prepay, and you can manage Auto Renew in your My One NZ app.
Earn Phone Dollars™ too
You can earn Phone Dollars when you set up Auto Renew and it successfully renews your plan using your saved card.
Keep your data benefits going
Automatically renewing your eligible plan on time helps you keep your Prepay Rollover data and continue building your DataUp bonus.
How to set up Auto Renew
1. Open the My One NZ app.
2. Tap on your Prepay Plus Plan usage at the top of the home screen, then tap to 'Set up now'
3. Follow the prompts to save your debit or credit card, or choose one you've already saved.
4. Your card will be charged between 5pm and midnight on the day before your plan renews at the price of your active Prepay Plus plan.
If an app isn’t your thing, you can set up Auto Renew online.
Don't have the My One NZ app?
The My One NZ app is the easiest way to manage your Prepay account.
You can:
- Turn Auto Renew on or off
- Manage your saved card
- Access your One Wallet offers
- Check your plan and balance
- Top up when you need to
Earn Phone Dollars™ with Auto Renew
Setting up Auto Renew doesn't just make life easier, it could help you earn Phone Dollars too! $1 Phone Dollar equals $1 New Zealand dollar to use towards your next interest-free phone.
You can earn $30 Phone Dollars for setting up Auto Renew, and $5 Phone Dollars every time your Prepay Plus plan successfully renews using your saved card. Terms apply.
You’ll need to save these Phone Dollars offers in your One Wallet to earn.
Other important things to know
Auto Renew makes it easier to keep your plan going, but there are a few things to keep in mind.
- You'll need a saved debit or credit card. Cash and EFTPOS can't be used
- Auto Renew stays on until you turn it off
- If your card payment fails and you have enough balance on your Prepay Plus account, the balance will be used to renew your plan. If your existing balance is used to renew your plan, the payment won’t qualify for Phone Dollars
- Auto Renew only renews your Prepay Plus plan. Add-Ons and extras need to be bought separately
- You cannot make changes to your plan between 5pm and midnight on the day before your plan renews
- To earn Phone Dollars, save the offer in your One Wallet before your qualifying payment is made
- Auto Renew is not available with MyFlex or Pay & Go plans. Make the move to Prepay Plus.
- For full T&Cs, visit Auto Renew terms.
FAQs
Who can use Auto Renew?
Auto Renew is available on Prepay Plus plans only.
Is there a contract or minimum term?
No. Auto Renew doesn't create a contract or minimum term.
How much will I be charged?
You'll be charged the price of your Prepay Plus plan.
When will I be charged?
Between 5pm and midnight on the day before your plan is due to renew.
Where can I see my plan renewal date?
In the My One NZ app under Plan & Add-ons.
Can I turn Auto Renew off?
Yes. You can manage Auto Renew in the My One NZ app except between 5pm and midnight on the day before renewal.
What happens if Auto Renew card payment fails?
If your card payment fails and you have enough available Prepay balance, it will be used to renew your plan. If not, your plan will be put on hold and you’ll need to top up for your plan to renew. No further card payment retry is made.
Once the plan is active again, Auto Renew will try to make your next scheduled payment as normal.
Once the plan is active again, Auto Renew will try to make your next scheduled payment as normal.
What happens if my saved card has expired?
You can update card details in the My One NZ app. If you’re not able to do this in time, then Auto Renew payment won’t process and you should receive a TXT advising of this. If there is enough Prepay balance on your account then this will be used to pay for the plan.
How do I update my saved card?
You can update your saved debit or credit card in the My One NZ app.
What will happen to Auto Renew if I change plans?
You will be charged the cost of your new plan immediately from your Prepay account balance. Auto Renew will continue from the following month.
What happens to Auto Renew if I renew my plan early?
If you want to renew your Prepay Plus plan before 5pm on the last day of your plan, you will need to do a top up to cover the cost of your plan. Auto Renew will start again on your next plan renewal.
If my Auto Renew payment fails, will I lose my Rollover or DataUp benefits?
If the card payment fails and there is insufficient Prepay balance on your account, your plan will be put on hold. You will need to top up manually so your plan can renew on time which will enable you to retain your Rollover or DataUp benefits.
Does Auto Renew renew my Add-Ons too?
No. Add-Ons don't renew automatically. If you want Add-Ons, you'll need to top up your account separately.
What’s the difference between Auto Renew and Auto Top Up?
Auto Top Up is not tied to your plan renewal date or plan cost. If you buy a lot of Daily Deals or Add-Ons, or you're on a Pay & Go plan, then Auto Top Up may work better for you.
What happens to my IOU if I use Auto Renew?
Your Prepay IOU will not be repaid by your plan Auto Renew payment. The next time you top up, you’ll simply repay the $5 IOU plus a $0.50 fee.
Do I need the My One NZ app to use Auto Renew?
No. You can set up and manage Auto Renew in the My One NZ app (version 7.8.3 or newer) or by logging in to My One NZ online.
Why can't I see Auto Renew when I have the latest My One NZ App version?
Follow these steps if you can’t see the Auto Renew option in our App.
Android/Samsung: Force stop your My One NZ App by opening phone Settings > Apps > My One NZ > click Force Stop > OK. Then click > Storage > Clear cache.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
iPhone: Force close your My One NZ App, then restart your iPhone.
To force close an App on iPhone, swipe up from the bottom and pause in the middle > scroll to find the My One NZ app > then swipe up to close it. If you iPhone has a home button, double click this > scroll to find the app > then swipe up to close it.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
Android/Samsung: Force stop your My One NZ App by opening phone Settings > Apps > My One NZ > click Force Stop > OK. Then click > Storage > Clear cache.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
iPhone: Force close your My One NZ App, then restart your iPhone.
To force close an App on iPhone, swipe up from the bottom and pause in the middle > scroll to find the My One NZ app > then swipe up to close it. If you iPhone has a home button, double click this > scroll to find the app > then swipe up to close it.
Finally, reopen your My One NZ App and navigate to Plans & Add-Ons.
