Installer hangs on Arm64 Windows 11

[Blackhex]

Description

The msys2-x86_64-20250221.exe installer hangs on Arm64 Windows 11 on the first page when the first Next button is clicked. Quit button works. The issue is not happening with msys2-x86_64-20241208.exe installer.

Steps to Reproduce

1. Download the msys2-x86_64-20250221.exe installer from https://github.com/msys2/msys2-installer/releases/download/2025-02-21/msys2-x86_64-20250221.exe
2. Launch it.
3. Click the Next button.

Expected Behavior

The installer progresses on the next page, the Next button is active and it can be clicked to proceed further.

Actual Behavior

The Next button gets inactive and the installer stays on the first page. The Quit button works as expected, the installer window can be resized.

Workarounds

• Install MSYS2 using older installer https://github.com/msys2/msys2-installer/releases/download/2024-12-08/msys2-x86_64-20241208.exe, then update the system using pacman -Syuu.
• Use portable MSYS2 package https://github.com/msys2/msys2-installer/releases/download/2025-02-21/msys2-base-x86_64-20250221.tar.xz.

Screenshot

Installer Log

IFW Version: 4.8.1, built with Qt 6.8.0.
Build date: Feb  2 2025
Installer Framework SHA1: 12eab2bbe525fd6533b498f09f6a30c64c75d8b1
[0] Arguments: C:\Users\radekbarton\Downloads\msys2-x86_64-20250221.exe, -d
[5] Operations sanity check succeeded.
[14] Using metadata cache from "C:/Users/radekbarton/AppData/Local/cache\\qt-installer-framework\\d75f1c19-3379-3717-ae8d-1404b51494a9"
[15] Found 0 cached items.
[16] Language: en-US
[3635] Fetching latest update information...
[3641] Warning: Cannot retrieve remote tree Updates.xml contains invalid content: PackageUpdate element without ReleaseDate.

System Info

Edition	Windows 11 Enterprise
Version	24H2
Installed on	‎10/‎11/‎2024
OS build	26100.3323
Experience	Windows Feature Experience Pack 1000.26100.54.0

[lazka]

Here is how it (20250221) looks like on Windows 11:

So it seems it hangs for you before setting the "theme" and before any of the settings are loaded to adjust the menu.

IFW Version: 4.8.1, built with Qt 6.8.0.
Build date: Feb  2 2025
Installer Framework SHA1: 12eab2bbe525fd6533b498f09f6a30c64c75d8b1
[0] Arguments: C:\Users\user\Downloads\msys2-x86_64-20250221.exe, -d
[3] Operations sanity check succeeded.
[7] Using metadata cache from "C:/Users/user/AppData/Local/cache\\qt-installer-framework\\d75f1c19-3379-3717-ae8d-1404b51494a9"
[7] Found 0 cached items.
[7] Language: en-AT
[48] Loaded control script ":/metadata/installer-config/control_js.js"
[48] Using control script: ":/metadata/installer-config/control_js.js"

[lazka]

Does the latest nightly build make a difference?

[Blackhex]

The latest nightly build from 2 hours ago suffers with the same issue too. Tested on two different Arm64 machines. But I have noticed that after accidentally keeping the installer windows open overnight the button got enabled, probably after some significantly long timeout.

[lazka]

Hm, ok, thanks for testing.

[Peter0x44]

This reproduces for me too.

[davecramer]

same problem here, but interestingly worked on another WOA machine that I have

[sskras]

I wonder if WSH + JScript wouldn't serve a better base for the installer.

Just unsure if WSH works on WoA.

WoA owners could easily test that by downloading installer.hta PoC from my repo and simply double clicking it.

Description of the PoC: https://github.com/sskras/installer.hta#initial-try

[lazka]

Random shot in the dark, the latest nightly is built with qt 6.8.2 instead of 6.8.0.

[Blackhex]

Nope, same issue for me with the 1 hour old latest.

[DaedlyKitten]

same issue on Lenovo YOGA Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM) CPU 3.42 GHz
win 11 home edition

[Biswa96]

Does the .sfx.exe file work from release page https://github.com/msys2/msys2-installer/releases ? After executing it, msys2 will be installed in same directory where it is placed.

[viveksh1]

I am having the exact same issue here; my installer looks exactly the same when using arm64 Windows.

[viveksh1]

Does the .sfx.exe file work from release page https://github.com/msys2/msys2-installer/releases ? After executing it, msys2 will be installed in same directory where it is placed.

@Biswa96 Yes the self-extracting executable works, and so would extracting the MSYS2 .zip yourself. But of course, that isn't as customizable when it comes to selecting components and shortcuts as the installer, so it would certainly be nice if this issue were resolved.