Nextcloud cannot connect to Snap OnlyOffice Docs! #157

Activity

1. Rita-Bubnova

   assigned

   igwyd

   on Jun 3, 2026
2. DenisDeeSign

   assigned

   avdddd1111

   and unassigned

   igwyd

   on Jul 21, 2026
3. avdddd1111 commented on Jul 29, 2026

   

   avdddd1111

   on Jul 29, 2026

   More actions

   Hi @ronbass ! Sorry for late response.

   Could you share the Document Server logs from around the time the error happens (specifically the converter log)? That should show us exactly why the download from Nextcloud is failing.
4. ronbass commented on Jul 30, 2026

   

   ronbass

   on Jul 30, 2026

   Last edited by ronbass

   Author

   More actions

   Hi, I will not be able to send you the log because lately, I noticed in the log that someone from Budapest tried to compromise my server, I was surprised as I thought this was not possible since only the Https port is open on the Wan side.
   So I could not login and the home page gave me a popup error, I was not able to find the issue so I took it offline and completely uninstall it.
   I then reinstall it but did not install the Only Office Snap server, I am not very familiar with Snap commands and I wish there was a complete guide about installing Nextcould and Only Office Community edition on the same SNAP server in a successful way.
   There is always the issue that Only office settings don't accept the IP adress if it is not HTTPS, but I cannot have the same LetsEncrypt certificate for both accesses, only for Nextcloud.
   Thank you.
5. avdddd1111 commented on Jul 31, 2026

   

   avdddd1111

   on Jul 31, 2026

   More actions

   Hi @ronbass

   Everything you need is in the README: https://github.com/ONLYOFFICE/snap-documentserver/blob/master/README.md — it covers the install, HTTPS with certificates, and ports.

   If the download error comes back, share the converter log and we'll take a look.
6. ronbass commented on Aug 3, 2026

   

   ronbass

   on Aug 3, 2026

   Last edited by ronbass

   Author

   More actions

   Hi,
   I have already followed both Github installations instructions for both Nextcloud and OnlyOffice snap methods, I still think that there are only steps to do but no explanation about why we need to type in certain commands and the outcome of them.
   So I have again installed first Onlyoffice, with the self signed certificate which is not recognaized by Nextcloud settings, nevertheless when I type in the IP address for Office after changing the SSL to 444 and the WELCOME page is opening well, I see the same error below. If you need a log file, kindly send its exact filename to retreive it for you.
   Nextcloud has the Letsencrypt certificate properly installed in 2nd phase, the server is local so I disabled the ports on the router side.
   I just need to use it on my lan for the moment then will open it on the WAN if all is working fine.

   Thank you for your precious help in this matter.

   If it can help, content of my /etc/hosts file

   127.0.0.1   localhost
   # 127.0.1.1 localhost
   172.27.1.200   next
   
   # The following lines are desirable for IPv6 capable hosts
   ::1     ip6-localhost ip6-loopback
   fe00::0 ip6-localnet
   ff00::0 ip6-mcastprefix
   ff02::1 ip6-allnodes
   ff02::2 ip6-allrouters
   

   

   sudo systemctl status snap.onlyoffice-ds.nginx
   ● snap.onlyoffice-ds.nginx.service - Service for snap application onlyoffice-ds.nginx
        Loaded: loaded (/etc/systemd/system/snap.onlyoffice-ds.nginx.service; enabled; preset: enabled)
        Active: active (running) since Thu 2026-08-13 21:54:02 EDT; 5min ago
      Main PID: 32011 (nginx-start.sh)
         Tasks: 3 (limit: 9045)
        Memory: 2.4M (peak: 10.2M)
           CPU: 295ms
        CGroup: /system.slice/snap.onlyoffice-ds.nginx.service
                ├─32011 /bin/bash /snap/onlyoffice-ds/1239/usr/sbin/nginx-start.sh
                ├─32067 "nginx: master process /snap/onlyoffice-ds/1239/bin/nginx"
                └─32068 "nginx: worker process"
   
   Aug 13 21:54:02 next systemd[1]: Started snap.onlyoffice-ds.nginx.service - Service for snap application onlyoffice-ds.nginx.
   Aug 13 21:54:02 next onlyoffice-ds.nginx[32067]: nginx: [warn] the "listen ... http2" directive is deprecated, use the "http2" directive instead in /var/snap/onlyoffice-ds/current/etc/nginx/conf.d/ds.conf:34
   Aug 13 21:54:02 next onlyoffice-ds.nginx[32067]: nginx: [warn] the "listen ... http2" directive is deprecated, use the "http2" directive instead in /var/snap/onlyoffice-ds/current/etc/nginx/conf.d/ds.conf:35
   
   
7. ronbass commented on Aug 24, 2026

   

   ronbass

   on Aug 24, 2026

   Author

   More actions

   The deprecated line for http2 cannot be resolved as changes will automatically revert to original code.
   I hope you can help me with this as I still have no update from your side, thank you.