Contact Us
We're here to help. Whether you have a question about your account, need help finding something, or want to share feedback, there are several ways to reach us. Choose the option that works best for you.
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Connect by Phone
Our Ask KCLS team is here to help you troubleshoot your account, find answers, and use our services.
Call Ask KCLS at (425) 462-9600 or (800) 462-9600 within Washington State. We are available Monday through Saturday from 10am to 6pm, and Sundays from 12 to 5 pm.
Reach your local KCLS library by the phone number listed on their locations page.
Connect Through Email
Ask us a question - we'll get back to you as quickly as possible
We respect your right to privacy regarding the information you seek and receive. By submitting this form, you agree to our Privacy Statement,, opens a new window Patron Confidentiality and Privacy Policy, opens a new window, and any other King County Library System Policies, opens a new window.
Chat with Us
Get quick answers from our KCLS Chat team without picking up the phone. Our KCLS Chat service connects you to real staff who can help you navigate our catalog, find resources, and get referrals to other services.
Chat is available to KCLS cardholders. Sessions are up to 20 minutes.
Availability
Chat is available every day of the week.
Monday: 10am–6pm
Tuesday: 11am–8pm
Wednesday: 11am–8pm
Thursday: 10am–6pm
Friday: 10am–6pm
Saturday: 11am–6pm
Sunday: 12–5pm
Chat en Español
Chat assistance is available in Spanish.
We respect your right to privacy regarding the information you seek and receive. By submitting this form, you agree to our Privacy Statement, and any other King County Library System Policies.
Your thoughts help us serve you better. Use this form to share a compliment, ask a question, or let us know how we're doing:
We respect your right to privacy regarding the information you seek and receive. By submitting this form, you agree to our Privacy Statement,, opens a new window Patron Confidentiality and Privacy Policy,, opens a new window and any other King County Library System Policies, opens a new window.
Request an Accommodation
We want everyone to be able to access our services and website. If you encountered a barrier on our site or had difficulty using assistive technology such as a screen reader, eye tracking device, or voice recognition software, please let us know so we can improve.
Connect with us to report an issue. Read our full Accessibility Statement for more information.
