Taken separately, the letters D and M and V lead very mundane lives (except perhaps V, which is my nemesis in
Words With Friends). But put them together and you can't help thinking of the Department of Motor Vehicles. It's hard to find anyone who has a positive thought about the DMV. Today I would be that person with the positive thought--even more than one positive thought.
Over the last two weeks I've been to the DMV three times on three different errands.
1. My parents moved here to Utah to live in an assisted living place close by me almost two years ago. They previously lived in Washington and their ID/Driver's Licenses expire this year on their birthdays. Neither of them drives, but they still need a legal government ID card to show when they go to the doctor or hospital, or should they travel by airplane ever again (not likely, but it could happen).
My dad's birthday was last week and of course I let all this go too long and I was worried about getting all the information together that they need for the IDs. Sure enough there were a couple of problems--I won't go into detail here. Suffice it to say that I was pretty worried that they wouldn't accept some of the information in the form I had it, but I thought we'd go anyway and give it a try. Then I could also find out what
would work, and perhaps how I could go about getting what I needed for them.
I gathered a large pile of papers hoping that we could make something in there work, and picked up my parents. I knew this would be hard on them. They don't wait very well anymore, especially my mom. And I was worried if the examiner said No to anything that my mom might have a fit (she's not great at masking her feelings anymore--as if she were ever very good at it). When we arrived at the DMV I warned my parents: this will definitely be a long wait. Also, there is a good chance they will make us come back again with some different information. And, last of all, I was going to have to do some fast talking and would they please not interrupt, but wait quietly. (It didn't sound so rude when I said it). They agreed.
We went in and there were only three people in the line ahead of us. Whew! But there were about 70 people waiting (I counted) to be helped once they got through the initial line. We got to the front of the line and I explained what I was there to do. They gave us a number. 455. We looked at the board which said which numbers were being helped. 109, 327, 110. I quickly explained that the numbers would not come up in numerical order, but rather in the order you came in. The numbers meant different things to the examiners. (A simplification, but close enough). The look of panic receded a little bit from their faces. We sat down.
Fifteen minutes later we were called to be helped. There was an angel of mercy sitting behind that counter, looking more like a man who was about 55 or 60 years old. We started the process, and sure enough my mom started interrupting. I suggested she and Dad sit down and wait until we called them up when they were needed. She said she was fine--with that stubborn look that all my siblings know. The man behind the counter leaned toward my mom and said, "Your husband looks a little tired. Perhaps if you both sit down it will be easier on him." My mother smiled at him and said, "Okay". They sat down. That man took his forms in hand, took my pile of papers, and said, "I think we will make this work." We went through everything thoroughly, and he was very accommodating. Twenty-five minutes later we were out the door with new IDs in hand. I wanted to cry I was so happy. And thrilled that it only took that long, considering all we did. We don't have to go back! Truly a miracle.
2. Two days later I was back at the DMV on the side where they do licensing. For Ray's birthday I got him personalized plates for his motorcycle. I barely had to wait and was called up. The first two plates we wanted were not available. Just in case anyone needs to know, in Utah you can look online and see if plates are available. These were listed as available, but in reality were not. The girl helping me really busted her tail to see if we couldn't make it work. No dice. But we did get our third choice. In and out in less than twenty minutes. Miracle #2
3. Today I was getting new tabs for my car. My fault--it was the end of the month and there I was needing to get the tabs. I drove up to the DMV and thought I'd try the drive-through. There were no cars there and I thought they were closed. Nope. Three lanes wide open. In and out in less than five minutes. Miracle #3.
It will be a long time before I criticize the DMV again.