IBM Software and Cloud Services: Tiered Support

Support Guide IBM Software Support

IBM Software and Cloud Services: Tiered Support

IBM Software and Cloud Services: Tiered Support
Explore Tiered Support Offerings.
SubscriptionandSupportOverviewIBM Software Subscription & Support (Base Support) Renewable S&S provides real-time access to new software versions, releases, and fixes to help maximize software performance.  Learn more. IBM Advanced Support Icon Advanced Support A perfect addition to your purchase of new distributed software or SaaS offerings – provides prioritized case handling and shorter response time objectives on top of base Subscription & Support (S&S). Learn more IBM Platinum Experience Platinum Experience Platinum Experience Unlock the full potential of your support experience with Platinum Experience from IBM, a premium service that elevates your care beyond the standard Subscription and Support offerings. *Products Special Platinum Experience Eligibility Considerations Learn more
 
Base Support / Advanced Support / Platinum Experience Offering Comparisons

 

 
 
 
Pricing & Ordering

For Platinum Experience assistance, please contact your Subscription & Annuity Representative. You can also use the email addresses provided below for assistance:

NA: NASS@us.ibm.com

Europe: europess@us.ibm.com

AP: apss@us.ibm.com

Japan: Japanss@ibm.com

Resources Passport AdvantageIBM Software Subscription and SupportAdvanced Support TermsPlatinum Experience Support Terms
 

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