Request administrative access to an existing Google for Nonprofits account

You should request administrative access to your organization’s Google for Nonprofits account if:

• The previous administrator left the organization and did not add a new administrator. 
• You don’t know who the previous administrator for your organization was.

Before you begin

Note how Google protects your organization's security:

Contact details are shared. Your name, email, and contact information are shared directly with the existing administrators of the account you are trying to access.

Sign-in is required.You must be signed in with the specific Google Account you want to use as your new administrator login.

Instructions to request access

1. Go to google.com/nonprofits.

2. In the top-right corner, select Get started.

3. Follow the on-screen steps to enter your organization's details.

4. If our system detects an existing account for your nonprofit, it will prompt you to submit your formal access request.

Understanding the review process and timeline

Once submitted, your request moves through a strict two-stage review timeline:

• Where it goes: Your request is sent directly to the inbox of the current account administrators.

• Outcomes: If an administrator responds, you receive an email notification detailing their decision (approved or denied).

• If denied: You will need to reach out internally within your organization to resolve permission conflicts.

• Automatic handoff: If no administrator responds to your request after 14 days, the system automatically escalates your ticket to a Google representative for manual review.

• Important timeline note: Support cannot expedite this review. You must wait the full 14 days for the automatic escalation to trigger.

Managing or canceling your pending request

If you submitted a request by mistake or need to change the Google Account you are using:

1. Sign in to your Google for Nonprofits account.

2. Locate the "In Progress" status message displayed directly beneath your organization's name.

3. Select Cancel to withdraw your current request, then submit a new one with the correct account details.