How to fix: No products on website

Update your website URL to one that shows your products, then request a review

This policy applies to Shopping ads and local inventory ads with merchant hosted local store front

The domain that you submitted for your website URL has been determined to be parked. Make sure that your site provides customers with unique and valuable content on the landing page domain, and isn’t parked by displaying only ads and links.

Your website URL and domain should be set up so your product links submitted to Google (that appear for customers) lead to products. When a shopper clicks on your website URL via an ad or listing, the page they land on doesn't contain any products, which can be confusing for shoppers, and won’t result in sales for you. As a result, your account has been suspended.

After you’ve confirmed the links available to customers lead to products, submit a re-review request.

Instructions

Step 1: Check your domain hosting

Ensure your domain is pointing to a server that is hosting your product pages. Your website should provide customers with unique, valuable content and shouldn’t be full of advertising listings and links.
If your domain has expired, check with the provider with which you registered your domain.
If your site has experienced a temporary disruption in service, make sure that your site is properly running again.

Step 2: Update your domain information

Review and update your domain server settings.
Ensure that the updated URL is verified and claimed, and that your data source is freshly uploaded in Merchant Center.

Step 3: Request a review

If your account or product is disapproved, you can either fix the problem and request a review, or disagree and appeal the decision. When your technical fixes are live, making a small ad edit or selecting "Appeal" will start a fresh crawl. These crawls usually finish within 24 to 48 hours. Depending on the violation, there might be extra verification steps and a limit on how many reviews you can request. If the review is successful, the disapproval will disappear.

If the problem remains and you’re unsure how to proceed, contact us for support.

An animation that shows how to request a review for policy issues in Merchant Center.

Note: If you use a third-party platform to list your products, you may request a review directly through their application.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn more about how to find support if you use a non-Google platform.

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