Freshservice + incident.io Integrations, Built by an AI Agent
Put Freshservice + incident.io to work with AI and enterprise-grade automation
Learn more about Freshservice integrations or talk to a human
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Workflows you can build between Freshservice and incident.io
See the kind of workflows teams build with Freshservice and incident.io below — describe the exact one you want above and the Agent builds it on demand.
Freshservice + incident.io
Sync newly opened incidents in incident.io to generate service tickets in Freshservice.
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Mirror bug reports across engineering teams
When a new issue is captured in Freshservice, automatically create a corresponding issue in incident.io to keep cross-functional teams aligned.
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Sync status updates between tracking systems
When an issue status changes in incident.io, update the corresponding issue in Freshservice so both platforms reflect current progress.
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Auto-resolve linked issues upon deployment
When a successful deployment is tracked in Freshservice, automatically set the associated issue to resolved in incident.io.
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Browse the full workflow library →
Looking to achieve something else with Freshservice and incident.io?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Freshservice and incident.io
Everything Freshservice and incident.io can do inside a workflow — the triggers that start one and the actions that run when it fires.
Freshservice Explore Freshservice →
An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.
TriggersTriggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshservice Support Ticket.
Create a ticket in Freshservice for your domain.
Allows you to create a Requester in Freshservice for your support domain.
Creates a ticket approval request
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
incident.io Explore incident.io →
An incident response and management platform built on Slack that helps engineering teams respond to and resolve technical outages.
TriggersTriggers when a new incident is declared.
Creates a new incident.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other IT Service Management apps on Knit
Explore more IT Service Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
An IT service management platform that provides asset tracking, help desk ticketing, and automated workflow solutions for IT teams.
Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
An IT service management platform that provides service desk ticketing, asset management, and workflow automation.
ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other Monitoring & Incident Management apps on Knit
Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Amazon CloudWatch
A monitoring and observability service that tracks metrics, logs, and server infrastructure across AWS resources.
Better Stack
Better Stack is an infrastructure monitoring tool providing site uptime alerts, incident management, and centralized log management.
Calibre
Calibre is a web performance monitoring tool that helps developers track and optimize website speed and performance metrics.
ChangeTower
ChangeTower is a website monitoring tool that tracks changes to web pages and sends automated notifications and alerts.
Datadog
A cloud-scale monitoring and security platform that provides observability for cloud infrastructure, servers, and software applications.
DoiT
DoiT is a cloud management platform that helps engineering teams optimize cloud architecture, automate spend, and manage multicloud infrastructure costs.
Dotcom Monitor
A performance monitoring service that tracks website uptime, server availability, web application performance, and network infrastructure health.
elmah.io
elmah.io is a cloud-based error logging and uptime monitoring platform designed for .NET developers and web applications.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Freshservice + incident.io
Is there a pre-built Freshservice + incident.io automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and incident.io's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Freshservice or incident.io connector?
No. The Agent works whether or not Freshservice or incident.io already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync two different developer tools together?
Cross-team collaboration often requires mirroring issues or status changes from an internal tracker in Freshservice over to a partner platform in incident.io.
Will resolving a bug in one platform automatically close it in the other?
Yes, updates like status changes or issue resolutions in Freshservice can automatically update and resolve corresponding items in incident.io.
