Freshservice Axosoft

Freshservice + Axosoft Integrations, Built by an AI Agent

Put Freshservice + Axosoft to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Freshservice and Axosoft below — describe the exact one you want above and the Agent builds it on demand.

Freshservice + Axosoft When a new project is created in Axosoft, link it to a service ticket in Freshservice. See details
Turn tickets into project tasks When a new ticket is logged in Freshservice, create a task in Axosoft for the IT team. See details
Plan onboarding work When an onboarding request arrives in Freshservice, create a checklist of tasks in Axosoft. See details

Browse the full workflow library →

Looking to achieve something else with Freshservice and Axosoft?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Freshservice and Axosoft

Everything Freshservice and Axosoft can do inside a workflow — the triggers that start one and the actions that run when it fires.

Freshservice Explore Freshservice →

An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.

Triggers
New Ticket

Triggers when there is a new ticket is created in Freshservice.

New User

Triggers when a new User is created.

Updated Ticket

Triggers when a Ticket is updated.

Update User

Triggers when a user is updated.

Actions
Add Notes to a Ticket

Add Private or Public notes to a Freshservice Support Ticket.

Create Ticket

Create a ticket in Freshservice for your domain.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Request Ticket Approval

Creates a ticket approval request

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Axosoft Explore Axosoft →

Axosoft is a project management and bug tracking software suite designed for software development teams using Agile methodologies.

Triggers
New Contact

Triggers when a new contact is created.

New Customer

Triggers when a new customer is created.

New Email

Triggers when a new email is created.

New Item

Triggers when a new item is created.

New Project

Triggers when a new project is created.

New Release

Triggers when a new release is created.

Actions
Create Contact

Creates a new contact.

Create Customer

Creates a new customer.

Create Item

Creates a new item.

Create Project

Creates a new project.

Create SCM Post

Posts the SCM commit data to any of your tagged items.

Create Work Log

Creates a new work log.

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Product Lead, RazorpayXPayroll
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Rohit Singh
GM, Payoneer Workforce Management

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FAQ

Common questions about Freshservice + Axosoft

Is there a pre-built Freshservice + Axosoft automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Freshservice and Axosoft's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Freshservice or Axosoft connector?

No. The Agent works whether or not Freshservice or Axosoft already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why link an IT service desk to a project management tool?

Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from Freshservice to Axosoft lets the team plan and track them properly.

Can task updates close the original ticket?

Yes. When the task is completed in Axosoft, you can update or resolve the ticket in Freshservice so the requester knows it is done.

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