October 2026
New features and improvements
🎉 Support hours now cover ranges across the week: a night shift from Tuesday 22:00 to Wednesday 06:00, or a whole weekend from Friday 17:00 to Monday 09:00, is one range instead of a window cut off at midnight. Office hours, Outside office hours and 24/7 presets fill the editor in one click, a Right now badge shows whether a support hour is in hours and until when, and every support hour is drawn as a week chart in the list, on its page and in the editor
Holidays imported into support hours now cover the whole day, from
00:00to00:00the next day, instead of ending at23:59An event flow that holds events in a Wait node until a support hour starts or ends now counts as using that support hour: it is listed under Used in and stops the support hour from being deleted
The API's support hours gained
supportWindowsfor ranges across the week andinclude=currentStatusfor whether a support hour covers this moment. Clients that only sendsupportDayskeep working, and the Terraform provider manages ranges assupport_windowsonilert_support_hourfrom version 2.29.0
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