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Get Groups

get
https://api.getknit.dev/v1.0/ticketing/groups

Returns all agent groups configured in your helpdesk for ticket routing.

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Supported Apps

Intercom

App ID: intercom

Zendesk Ticketing

App ID: zendesk-ticketing

Freshdesk

App ID: freshdesk

Zohodesk

App ID: zoho-desk

Freshservice

App ID: freshservice

Github

App ID: github

Notes:
Need to pass accountId using Get Accounts API.

Jira

App ID: jira

Asana

App ID: asana

ServiceNow (servicenow)

Supported Response Fields:

  • pagination.next
  • pagination.previous
  • groups.id
  • groups.name
  • groups.description
  • groups.isPublic
Linear (linear)

Supported Request Fields:

  • cursor

Supported Response Fields:

  • pagination.next
  • pagination.previous
  • groups.id
  • groups.name
  • groups.description
  • groups.isPublic
  • groups.userIds
Query Params
string

The pagination cursor

string

Only needed for Github!! Pass the correct account id. You can look at https://developers.getknit.dev/reference/get-accounts-ticketing to get the correct account id.

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Updated 4 months ago

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Updated 4 months ago

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