stay away from uhaul. expecaly the surrey location. Nothing but headach!
we reserved our uhaul at the begining of the month for over night.
They were suposed to call us to let us know where to pick it up, and let us know if it was for sure we could have it for 24 hours.
well flash forward to yesterday,. we end up calling around as we havent herd from them and are suposed to pick up the truck TODAY! we find out that they have our truck in surrey. thats fine.
flash forward to today. My husband calls me telling me we only have the tuck till 5pm!!!
SO i call uhaul as im at work stuck here on the day i move as i couldent get the day off. AND i find out that they said they talked to my husband (never did) and that that was the longest they could get it for us.
If we would have known, we would have gotten the same uhaul from a friend on the island, for a 3 day rental for the same price as our till 5pm rental, and gotten a discount!!!!
SO, i ended up calling in, got a REALY rude guy at the head office, was totaly condecending to me, i was so upset with the way they treated me that i was bawling at work, and had to go outside becouse i dident want people to hear the words i was saying.
SO i called BCTV and they said to get a conatct name for them to call, well i did that, and wow! that moved mountans!
I ended up getting a call saying that we could have the truck till 6:30AM the next morning, and i also got us 25% off. BUT that is still no help for the way they treated us! and there rudeness!
My husband was told by a person there quite rudly to "take it or leave it" about the 5pm drop off!
Another thing, no matter wether your going through a moving company or uhaul or budget rent a truck, CHECK THE BBB!!!! we never did, and i checked now and found out that the surrey location has 3 open complantes that havent been fixed! and 2 of them invovle being over charged and not getting money back!!
One thing, be very carefull of uhaul or any other place like that!
we reserved our uhaul at the begining of the month for over night.
They were suposed to call us to let us know where to pick it up, and let us know if it was for sure we could have it for 24 hours.
well flash forward to yesterday,. we end up calling around as we havent herd from them and are suposed to pick up the truck TODAY! we find out that they have our truck in surrey. thats fine.
flash forward to today. My husband calls me telling me we only have the tuck till 5pm!!!
SO i call uhaul as im at work stuck here on the day i move as i couldent get the day off. AND i find out that they said they talked to my husband (never did) and that that was the longest they could get it for us.
If we would have known, we would have gotten the same uhaul from a friend on the island, for a 3 day rental for the same price as our till 5pm rental, and gotten a discount!!!!
SO, i ended up calling in, got a REALY rude guy at the head office, was totaly condecending to me, i was so upset with the way they treated me that i was bawling at work, and had to go outside becouse i dident want people to hear the words i was saying.
SO i called BCTV and they said to get a conatct name for them to call, well i did that, and wow! that moved mountans!
I ended up getting a call saying that we could have the truck till 6:30AM the next morning, and i also got us 25% off. BUT that is still no help for the way they treated us! and there rudeness!
My husband was told by a person there quite rudly to "take it or leave it" about the 5pm drop off!
Another thing, no matter wether your going through a moving company or uhaul or budget rent a truck, CHECK THE BBB!!!! we never did, and i checked now and found out that the surrey location has 3 open complantes that havent been fixed! and 2 of them invovle being over charged and not getting money back!!
One thing, be very carefull of uhaul or any other place like that!
