Bad Service

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Silly Sprint people

2019-09-14T19:19:41Z

I want to change to sprint so I contacted them via phone.

Here’s what happened and why

Them: you can join for 200.00
Me: that’s a lot of money your site says 80.00.
Them:200.00 isn’t money
Me: excuse me? You’re saying two hundred dollars right?
Them: no ma’am
Me: then what are you saying?
Them: ma’am I’m saying to join you need to pay 200.00.
Me: so you are saying I must pay two hundred dollars to join.
Them: no 200.00 is not money

I finally just hung up but can anybody here please help 200.00 written out two hundred dollars is money right?

bad_service @ 2019-02-03T02:05:00

2019-02-03T09:05:50Z

Well, I unofficially long my last non - grapevine tested and advice from Facebook nurses and things. Add it id's , it is. I'm going to harshly wish mid the Medical asvice Eustis. Fun.

HOA Woes

2018-08-30T17:12:16Z

So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes.

In order to try and minimize this happening again, I called and asked the property managers if we could put reflective tape on the box to make it more visible. I was told that was fine. Eventually, I received an email saying it should be small stickers. The person may have meant 'a' small sticker, but she wasn't very clear. So my husband put the tape in a dotted line around the box because one small piece of tape wasn't very visible. We had also checked the covenants and there was nothing in there about placing something on the mailbox, just to keep the box in 'good condition'. Anyway, March comes around and we get a violation letter about the mailbox saying to remove the stickers as well as some other issues. I try and call/email the office, trying to find out what we can do instead and again mentioning that one small piece of tape isn't very visible. I hear a lot of nothing.

I keep records of every call and email. I get no response. For months. I receive another letter. Some of the violations we tell them we will take care of at the end of summer due to money issues. One is dealing with our trash can not being in 'an enclosure' that needs to be built. I just pull the can into my garage.

We receive another letter in August, not mentioning at all that we've tried to contact them or that the trash can is no longer outside except on trash collection day. I'm livid. There is a Facebook group for my HOA and I post a couple times about the issues I've been having getting any kind of response from them and ask for general advice. Fast forward to last Friday.

I receive a call from the HOA GM, yelling and berating me for my Facebook posts, accusing me of 'cyberbullying' her staff, and saying that she has contacted their legal counsel about the posts. I was at work at the time teaching a class. I have to step out and call my husband in tears. I've never been talked to like that, especially from a so-called professional.

We're currently trying to deal with this by contacting the board members, especially as I've been told this GM has a history of bullying her staff and others. So far, we've heard nothing from the board.

Doctor Bad Service

2018-07-31T22:38:25Z

An update to my situation with a whole new bit of doctor bad service.

For those of you who missed the previous post, basically, I have had seriously bad period cramps for years along with a host of other symptoms. I had an exploratory surgery 2 years ago to see if it was endometriosis. That doctor didn't find anything. Still having problems. My new gynecologist suggested an IUD might help with the pain. But since I can't handle anything inserted in my vagina due ot pain, we would do it sergically, and she'd also look around while she was there just to make sure the previous doctor didn't miss anything. But my insurance decided to drop covering that doctor the day before the scheduled surgery.

So, now, I was able to get a different doctor in the practice covered, and I really like her too. We planned the surgery and performed it today.

Guess what she found?.... Endometriosis. Lots of it. Everywhere in my left pelvis pretty much. And she said the only way the previous doctor could have missed it was if she just looked at my uterus and ovaries and nothing else. Because those were the only places it wasn't. And at this point, it completely covers the outside and inside of my bladder, so it couldn't be all taken out. So we're going to have to talk about other options. And I have to wonder if the previous doctor had found it two years ago, if at that point it could have been taken out.

To be honest, the previous doctor didn't believe me about my pain level. I didn't much like her, but she was the only one my previous insurance covered. So I'm not entirely surprised she missed it. But still.

Insurance and Doctor bad service

2018-06-05T15:47:40Z

No one is probably here, but I need a place to get this all out. I'm so angry, and I need to move on with my day, and I don't think I can do that until I've had my rant.

So, I've had issues with my period for years that have gotten steadily worse. Severe pain to the point I can't function, sometimes for as much as two or three weeks at a time. Heavy periods. We've tried every form of birth control pills and also the shot. Nothing helps the pain. We've confirmed that it isn't endometriosis or PCOS. THe last option really before cutting everything out is to try an IUD.

So, I've dealt over the years with doctors who don't listen or believe me. My last doctor didn't believe me and only agreed to the shots when I started talking about cutting out my ovaries and uterus. I switched doctors about a year ago, and my new doctor is so great. She believes me, she listens to me, she makes suggestions while also admitting that there may not be a solution. She talks to me.

So, because I have vaginal pain all the time and can't even insert a tampon, we have to do surgery to insert the IUD. She's also going to a laproscopy to check everything out while we're in there just to make sure we haven't missed anything.

So the surgery was scheduled for today. We get a call last night from the doctor's assistant saying that we're going to have to reschedule because the insurance is suddenly requesting new authorization from my primary care doctor. She says she'll take care of it and let us know as soon as the surgery is authorized.

So I call my insurance today just to verify what happened. They claim that she only asked for authorization yesterday (she says they originally gave authorization several weeks ago). They also say that my doctor, who I've been seeing for months, and whose services they've covered (my last appointment was two weeks ago) is suddenly out of network. So even with the PCP authorization, they may not authorize the surgery.

So bad service and failure all around. I'm so angry. This surgery is my last option (well, I could cut it all out, but they wouldn't cover that either). I can't deal with this pain anymore (especially because neither my PCP nor my other doctor will prescribe pain pills, which is another bit of bad service). I was ready for this solution, and now it has been stolen from me. I don't even know what to do.

McDonald's wtf

2017-11-04T15:41:50Z

I took my kid to mcdonalds. I had promised and i am a good mommy so i took my kid to mcdonalds.

We stood in line to wait our turn.

When it was our turn we ordered. 10 piece for me with fries and a coke.

I asked my kid what they wanted. They wanted a"adult" meal. (Not a happy or mighty kids) they are 6.

So they picked a ten piece 2 with fries and a coke. Guess they want 2 be like mommy!

We are charged 4 both meals.

But when our food is ready it is my meal and a happy meal.

I said No two #7s

The person that takes our order said yes but she knew i meant happy meal.

No i say we want two #7s.

Person says happy meals are for kids and you(me) have a kid.

I said yes i do but they want a meal like mine.

Person smiles and hands me the happy meal and my order.

I said we ordered two #7s.

Person says kids eat happy meals. Kids like happy meals.

I say i dont care. I want my real order.

Person gets manager and says im abusing my kid.

I say person wont give me my real order.

Manager asks for my reciept to see what i order.

I show them.

Manager leave and come back with my real order.

Not so great service from Michael's.

2017-10-11T02:28:10Z

I signed up to attend a jewelry-making class at a local Michael's store. When I got there, there was no record of me signing up, even though I received confirmation emails telling me everything was set. Two days ago, I was sent an email which informed me that class was almost in session, so I know my registration went through. Someone called the instructor and straightened it out, so that was good, at least.

I'm still not quite pleased, though. The store REALLY did not allot enough time for this project, and I didn't get to finish any of the jewelry I was supposed to be able to make in the time provided. I was working at a decent speed, too. The instructor told me to finish it at home, but I never made a single piece of jewelry before today, and I wasn't given any written instructions explaining how to do that. The whole reason people attend classes is to learn something they haven't done before that they need guidance from a teacher to do. I feel like I wasted my time and money.

bad_service @ 2017-04-10T14:23:00

2017-04-10T19:23:04Z

We all know about those free trials where they take your credit card info and then charge you at the end of the trial if you don't cancel. But generally you have to choose to get the trial, right? And give them your info?

Well, I was just charged at the end of a free trial for Prime given to me by Amazon on my Kindle without being asked for it or given the option even to say no. And I never gave them my info for that trial, they just took my credit card from my Amazon file, which I'd never used on my Kindle.

I'm pretty sure that's illegal? At least the not giving the person the option to say no to your free trial or telling them it will happen before you give them the product?

bad_service @ 2017-03-18T10:20:00

2017-03-18T14:20:34Z

A letter to the CEO of T-Mobile. I've left out how rude the local store was when I came in without the text that T-Mobile was supposed to send. I never got a text but called the customer service to double check before coming into the store. Lady copped an attitude that I should've waited for the text (they likely sent it to the line of the phone which wouldn't boot, lol), but another person found the phone in the back room. I feel this is minor in comparison to my real complaint (T-Mobile not honouring what it's representative said), and didn't want to detract from it.

------
Dear -----:

I just wanted to update you on a situation with your company that I've had recently, so that you can be aware why you are losing a customer today.

On 03/14 my husband spoke with a representative who told him our Note4 that stopped booting could be replaced under warranty (it happened right after the phone installed a new T-Mobile update). We told the representative that there's a small crack in the upper left that happened weeks ago. The representative told us so long as it wasn't the cause of the phone not booting, it would be considered normal wear and tear, and he went ahead and ordered a replacement phone to arrive around 03/17.

We went to the store on 03/17 and were told that because of the tiny crack in the phone (attached photo) we would be liable for $300-400 when the person receiving it checked it for damage. I explained what we were told on the phone of 03/14, and I was told there were no notes on file. I was told they wouldn't be able to guarantee no charge without a note on file, so I called customer service.

I was told by customer service they would not honour what the representative said on 03/14 and put a note on the file. We were advised to now go through insurance, which now has a deductible of $175. I spoke with a manager who told me they were not responsible for what their representatives say, and explained to me the "correct" options, pay $300-400 by exchanging the phone in store, or pay $175 and file with insurance.

I tried to contact customer service on Twitter, explaining my bad service. I feel a company should stand behind what a representative says, hence why I've urged every representative I've spoken to after 03/14 to please check and listen to the recording of that phone call to verify I am telling the truth. After all, a representative represents the company and if I can't trust their word, how can I trust the company? I understand mistakes happen but I don't believe the customer should be held liable for improper training of a company's employees. I was told again by the customer service on Twitter that they would not be honouring what the representative said on 03/14 but to avoid the $300-400 fee, I should go through insurance. I asked whether I would have a choice of phone or not, and the representative told me that I would be able to discuss it at the point of ordering. However, the $175 fee is due before I sent in the phone, so I don't understand how I'll be able to negotiate a comparable phone (as the Note4 is no longer available, and I don't want a Note5 as I enjoy having a removable battery) after I've paid. Especially after my experiences with how representatives have treated what a colleague said on 03/14 I fear I can't trust what the Twitter representative says either, as nobody will honour what they said at a later date.

As a result, I'm moving my account today. I just wanted to let you know how disappointed I am that T-Mobile refused to stand behind what one of it's employees said.

Thank you for your time,
sleepywarlord
---------

Feel free to give constructive criticism.

I need coffee, but not this badly

2017-02-24T15:23:53Z

So, I've decided not to visit my local Costa Coffee again. Which is a shame, as out of the Unholy Trinity, theirs is the only actual coffee that I like.

A while ago, while I was waiting in line, the barista behind the counter served the person in front of me, and then started chatting to their friend who was in the queue behind me. They went do far as to take their friend's order ahead of mine, which is remarkably unBritish!

More recently, another barista decided to chat to her friend who was having a coffee, rather than take my order. Her colleague who was evidently on the "make drinks" side of things that evening couldn't take the two steps over to the counter so that she wouldn't have to interrupt her conversation, and just stood there. In this situation, my boyfriend and I tend to play a little game based on "Diner Dash", and start a countdown to imaginary "patience hearts" popping. Three out of the standard five went before she finally deigned to take my order.

This morning really took the biscuit. I placed a roll on the counter to be heated, and requested it to go. When asked if I wanted a drink, I asked for an iced hazelnut latte (unless there's snow on the ground, I'll have an iced drink - hot drinks tend to make me sleepy). She rattled it off to the other barista (the one who couldn't walk in my previous visit) and took my money.

Then I saw her colleague start to assemble a hot drink. I said, "If that's for me, it's supposed to be an iced latte." This was not an unreasonable assumption, as there was no-one ahead of me in the queue. HE just laughed me off and continued to make the hot drink. When he put it down in front of me, I shook my head and said (slightly shortly) "I did say that it was supposed to be iced!" He got very defensive and made another, all the while with body language implying that I was being awkward.

I'll excuse a genuine error, but not when someone ignores an attempt to correct one. From now on I'll stick to the Tassimo capsules if I'm at home!

Come on, Amazon, you had ONE job!

2017-02-18T17:39:45Z

Amazon does it again.

My package was supposed to be delivered this coming Monday. USPS is closed Monday, but I thought "LOL it's a big package, they'll surely ship it UPS, Fedex, DHL, Amazon, or any other company that's actually open on Monday".

Guess which option they picked? USPS! OF COURSE!

So now I'll have a monitor sitting in front of my apartment door (if USPS even gives enough shits that day to get it in front of my door), begging to be stolen all day on Tuesday. If USPS even bothers to deliver it.

Good job, Amazon.

bad_service @ 2017-01-18T13:52:00

2017-01-18T19:52:42Z

So I had to switch insurances this year and my premium went up more than 200 dollars. But at least I'm getting reasonable coverage. The problem happened when I went to pay my February premium. I was able to pay my January one with my credit card, just fine. But when I went to pay February, there was only options for debit card or bank account transfer.

So I called them, and I found out that this is their policy. Only the first payment can be made with credit card and the rest after that cannot be. Only I was never told that. It was not on the information on the health marketplace, on the insurance website, or on any information I got. And now I'm stuck. I'm living with my parents at the moment, so their paying my insurance. And this makes it extremely difficult for us.

Grrrrraaaaaaaaaaaaaaaarrrrrrghhhhhhhhhhh

2017-01-04T15:53:29Z

The Event

My phone was stolen near my student accommodation the other evening. I went for a walk around the block, to my step goal (I use vivofit), and someone on a bike snatched it out of my hand. I screamed “thief!” and chased them down for two streets, until they turned two corners and lost me.

My first feeling was this is ridiculous. During Welcome Week, we’d been warned that this was a method of theft that occurred in the area, and I’d thought it was ridiculous then, when I’d first heard about it. Having it done to me was embarrassing.

Argos - or, Clusterfuck the First

I decided to buy a refurbished iPhone 5S from Argos, since they were the cheapest, at £230. I ordered the phone online that evening, Tuesday 6th December, for delivery on the 8th December.

Since I live in a gated complex, and I no longer had access to the phone number they have for me, I called that morning to make sure they told the delivery driver to leave the parcel at reception. I called again at 4:30pm, after checking with reception that no parcel had arrived, and a gentleman named Daniel told me that they didn’t actually have any in stock for delivery, and so they wouldn’t be delivering it. I’m not sure when they had actually planned to tell me about that.

Daniel told me that I could either wait until they had any more iPhones in stock - which would be totally at random, since they’re refurbished and so they need to wait until someone trades theirs in - or pick one up from a store which had them in stock. I chose the latter option, although all of the stores that had them were at least four miles away. Since I don’t drive, that meant taking three hours or so out of my day and trying to figure out the route via public transport, with no access to my phone - so no calling anyone, or checking google maps, or looking at Moovit. Especially tricky in a city which I’ve only lived in for 2 months.

Daniel said he would be able to send me a £15 gift voucher to cover the time and a cheque for £5 to cover the travel expenses. Let’s see if either of those arrive.

Daniel told me that I’d receive a text message containing the details I needed to pick up the phone. I pointed out that, no, I won’t, because I don’t have a phone. He told me that he would email the details to me if it went through before 6pm, or I could call back before 8pm or the next day to ask for those. He assured me he’d note the account fully and I could just ask anyone for that info the next day.

The next day, Friday 9th December, I used the live chat on Argos’ website to ask for those details. I spoke to Emily, who informed me that their systems were down, and that she had absolutely no intention of doing anything at all; I could just call back later. No offer for her to give me a call, or to email me; no responsibility taken or effort made. I asked for her details to raise a complaint and she closed the chat.

I called later, around 11:15am, and was told that customer services wasn’t the right people to speak to; they put me through to another department, who sent me through to voicemail instead of putting me on hold.

I called again and got through to someone who told me I could pick the order up using just my online order number and nothing else - I didn’t need any more information. I asked if she was absolutely sure about that; she insisted that she was. I asked if the store would be able to call in, should she be wrong about that; after all, I wouldn’t be able to contact anyone after giving my housemate’s phone back and leaving the house for the hour long journey to the store. She insisted she was sure, but said that yes, they would.

I got to the store, and they can’t hand over an iPhone without the details that the previous operator insisted I didn’t need. The store called Argos for me, and I spoke to yet another person, Martin.

Martin insisted that the only address on my account is the one I lived at three years ago. I know that isn’t the case; the delivery address on the account is for the room in Manchester, and the billing address is for my parents’ in Birmingham, both of which I updated online before making the order. I can see them online right now.

Martin said he didn’t know what was happening with the order. Daniel had left notes saying “order transfer initiated” but it didn’t appear to have actually been done. He also said that although Daniel’s operator ID was on the notes, he had no idea who what was and nor would his manager, which begs the question of why they even bother having IDs on notes. There were no notes regarding any of my other conversations.

Martin suggested looking at other stores nearby to see if they had any in stock; I told him I’d already checked that, and that it would be hugely inconvenient to spend more time and money traveling to yet another store because of their mistake. Martin went silent, typed for a minute, and then asked if there was “anything else” he could help. Yes, the first thing, we haven’t moved on yet Martin, you haven’t helped at all.

The store did have the phone I wanted reserved, but couldn’t confirm whether it was for me or not. Martin said it might be; I asked for the reservation number, or any of the numbers I needed to pick it up, and he said “the store can tell you”.

I asked how on earth he expected that to work. Would the store just tell me “the reservation number is XXXX”, I say “yes, that’s for me” and they just hand it over? What kind of crazy planet is he living on?

The store had the same phone in a different colour, so I bought that one and asked Martin just to issue a refund for the online order. Yes, this means I’ll temporarily be out of pocket for an additional £230, but at least that solved the not-having-a-phone problem. It created a new problem, but at least it’s a different problem.

Martin wasn’t able to issue the refund while I was on the phone - which I suspect has something to do with whatever Daniel tried to do - but assured me he would put it through later.

Later that evening, I eventually got my phone working, after some wrangling with Apple. The text with the order reference and PIN was there; that reservation was for me the entire time!

Originally posted by zevzekadamcom

I tried live chat again, about 6pm that evening (actually, this evening - I started timing while that was ongoing). I spoke to Trevor, who told me that Martin hadn’t put the refund through, but he would email finance directly, and it would be back in my account within 5-7 working days.

I asked Trevor what would happen if finance couldn’t issue the refund for some reason; after all, Martin appeared to have had no plans beyond “lol, doesn’t work, time for a nap”. Nor had Emily for that matter. Nor had whoever hung up on me. What I’m saying is, I’m pretty sure if finance ran into problems, their response would also be “lol doesn’t work oh well, what can we do? It’s not like this is our responsibility, fixing our own mistakes!”

Trevor repeated that refunds take 5-7 working days, and apologized that it would take so long. I repeated that that wasn’t the problem; my problem was that no one was taking responsibility for ensuring that this refund goes through smoothly, which is especially galling considering all of the other problems Argos’ had caused with their incompetence and laziness. I suggested that he, for example, contact finance on Monday and then let me know what was happening.

He said he didn’t work Monday. Or Tuesday. Or any day except Friday. It didn’t occur to him to come up with his own solution, like asking a coworker to contact me. I would need to call back in 5-7 working days, if I was still out of pocket and, for example, desperately needed to buy food.

So that’s where we are. I did email Argos’ complaints department - either Help@argos.co.uk or Order.Enquiries@Argos.co.uk - regarding Emily’s “computer says no” impression, and they offered me another £15 gift voucher. Don’t really fancy trying to buy something else and wrangling with the terrible customer service again, thanks. Just want all of the calls listened to, everyone involved to have some proper training, and for me to be kept updated on the status of the refund. Daily updates; “Finance off, it’s Saturday,”, “Finance off, it’s Sunday,”, “Finance in, refund issued”, etc. Actually, just that third one would do. Also, if someone who works for Argos could say “Jesus Christ, were they all taking stupid pills? This is not good enough, let me fix it” that would be great too.

As of the 4th of January no vouchers or anything else have arrived, although they did send an email asking me to review them on trust pilot. They also asked me to review them on their website, but they don't want anyone discussing the customer service there.

I emailed to ask what they were playing at; they say they have no record of any promised compensation, but they can authorise me to go in store to pick up £30 of vouchers. I've asked them why they can't just listen to the call and read down the email chain, so we'll see what happens there.

Apple - or, Clusterfuck the Second

This one is probably my own fault, for choosing an iPhone in the first place.

So, I got my new phone - eventually, having paid for it twice - and got my £5 SIM activated, surprisingly painlessly. I ran into trouble when I put the SIM into the phone and turned it on.

To restore from a backup, it wanted my iCloud password, which is fair enough, I know that. Then it informed me that it had sent a passcode to my “trusted device” - presumably the stolen phone. The other option was to send the passcode to the phone I was currently trying to use; unfortunately, I wouldn’t be able to see it until after I’d logged in to my apple ID.

I tried just getting the phone started without restoring from a back up; I could always do that later, after all. Unfortunately, same problem. Absolutely no option to just use my phone without going through this process.

I called Apple, who confirmed the situation was exactly that. My other option was to go through ‘account recovery’, which can take up to three weeks and would mean not having access to my phone for that entire time. He did offer to let me speak to his manager, but confirmed that the manager would just repeat the exact same advice, so I hung up on him rather than start screaming down the phone.

Originally posted by teapotsandroses

I tried putting the SIM into my housemates phone, but it didn’t like it. Wouldn’t let me access anything but emergency calls, which seems a bit odd since it’s not like the SIM’s locked to the phone.

I then used a temporary email address to make a throwaway Apple ID. That let me log in far enough to access my texts. With access to my texts, I used the Apple website to log into my real account and turn off two-step verification. I then reset the phone to factory default and went through the set-up again without having to access impossible, Escher-esque codes. It’s now working fine, although I do appear to have lost the texts and voicemails that came through on my throwaway ID.

You know, I think that should have been free...

2016-12-11T18:44:18Z

So, my friend and I ordered pizza last night from Pizza Hut. We placed the order at about 6:30pm, with a delivery time given of 7:05PM. Well, that time came and went. I figured that since it was a Saturday night, they might be really busy, so I gave them some more time.

After twenty minutes, though, I called their customer service line just so I'd: a) know where it was; b) get a time on when it would be delivered. Ten minutes on hold later, I got someone. They couldn't pull up my order nor could they get a hold of the store – she said that they weren't answering the phone. She explained that it's been a very busy night, so I should just wait and give them a little bit longer. I thanked her, hung up, and waited some more.

An hour after it was supposed to be there, I got fed up and called again. This time, I spent nearly forty minutes on hold, listening to the same annoying loop of advertising ad nauseum, before someone picked up. The guy was super helpful, he pulled up my order, said that it was unacceptable that it had taken this long, and that my order was in the system and hadn't moved. He got a hold of the store, then put me through to the store.

So, why didn't I get my order? Turns out, according to the lady at the store, that they had cancelled my order and not told me that they had done so because one of their delivery drivers said my address wasn't in their delivery area. Now, that's BS as I've ordered from that location before with no issue. She said she could reorder my order and we'd get it in half and hour and we'd get a discount.

Pizza finally arrived at 9:30PM. We got our discount, but honestly at that point? I really think that it should have been free.

AMAZON!!!!!

2016-12-08T23:41:33Z

Amazon offers "Free Same Day Shipping!" in my area. This means when you check out, it shows you the stupid countdown and has the options for shipping, one of which will say:

Get Same Day Shipping!
Guaranteed by (TODAY'S DATE)

Today, I put an item I needed to get into my cart (a $7 purchase) and noticed that it had Free Same Day shipping on it ("Want to get your item by today, Dec 8th? Order within the next 2 hours and select Same Day shipping at checkout!"). Well, shoot, I'd like to get this today, so why not! I put an additional $32 of bullshit I didn't need into my cart, made sure it could all go Same Day, and went to checkout.

I see that there's only 1 MINUTE AND 57 SECONDS left to get it "Same day shipping! Guaranteed by today, Dec 8th!". Because of the urgency, I don't take a screencap of this page and pound that order button!

A couple hours later I realized I hadn't received a shipping notice. Turns out that at the last second Amazon swapped "today" to be "tomorrow."

This is the second time that this has happened to me. The first time the rep told me that I was lying, and that the checkout showed me tomorrow's date. This time, they just said I was "confused" and that "Same day just means it's delivered the same day it's shipped out." Which is not what Amazon's website shows anywhere they advertise it. Bait and switch, anyone?

So I tried to cancel my order... Of course it's too late to cancel it, so I'll have to refuse the package. Except I won't be home to refuse it.

I hate Amazon. Definitely not renewing my Prime membership next year. And since their system claims that they said Dec. 9th instead of 8th at checkout (which it most certainly did NOT), I don't even qualify for getting a free month of Prime for the trouble (per their TOS of guaranteeing on time delivery). :C

Also, is it just me, or does it seem like the Prime music selection is shrinking thanks to their Music Unlimited service?

Internet bad service turned good

2016-11-26T12:34:16Z

My fiancee and I moved recently. We looked for some internet deals online and found that EE was the cheapest one with relatively good reviews, so we went with them. The hub came first, we read the instructions, turned it on and waited for the internet to come on, which was scheduled for 21st November. It came and went, no internet. The next day my fiancee phoned EE and the rep told him that the problem wasn't on their end, it was BT, the company that the phone line is with. He put my fiancee on hold while he dealt with an agent from BT. He got back in touch and said that BT told him there was a problem with the phone line and that BT would get in touch to schedule an engineer to come out, within 2 days. We waited, and the deadline came in went. I phoned up a day after the deadline and got another rep from EE. He put me on hold while he talked to an agent from BT and when he got back to me he said that BT were able fix the phone line remotely and that it would be on my midnight the next day. It was approaching 9pm the next evening and my fiancee phoned again. He got another rep who told him he could 100% guarantee that the internet would be on in a few hours.

Cut to this morning. No internet. So much for a 100% guarantee! Why anyone would say that to a customer over the phone is beyond me. The calls are recorded. Why promise something that you obviously can't keep? We phoned up EE, who re-directed us to BT. My fiancee talked to BT himself this time and guess what? There was no record of anything regarding our problem. BT redirected us to EE again. Luckily for us, we got a rep who knew what she was doing and put customers first. She pulled up our account and found out that there was some information missing for our router. She gave us a website that could be accessed offline, which came up with all the info on our router. There were some blank boxes that needed to be filled in, like a password and some codes. And voila, we had internet. She was so helpful, we asked for her name so that we could give credit to her. I'm pretty sure we made her day. She made ours too.

So after shocking bad service, we ended up with good service and have finally got the internet :)

Minor salad error causes argument.

2016-10-27T15:55:16Z

So last night we decided to order out for delivery cuz we didn't feel like leaving the house.

My friend ordered a salad.

Everything else came fine but hers was missing her raspberry vinegarette. So we checked all the bags, all the containers to see if it wasn't misplaced. Nope. Nowhere.

So then we called the place we ordered from. First, when we tried to explain the issue the person seemed really intent to know if the order had come in through grubhub or seamless or what. (It was seamless).

Then, they started arguing that the salad dressing should be on the leafy part of the cob salad. My friend dug around the entire box to see if she could taste any - no. It was either left off or in such trace amounts it couldn't be tasted. (Which, can I say, it's been my experience most delivery places give you dressing on the side so stuff doesn't get soggy, but whatever, not bad service).

Then instead of accepting it, he kept ARGUING that the chef insists he put it on. Uhm, well, IDK about the chef or their memory, but we're sitting infront of the salad right now and can see/taste it. There's no dressing.

So after going back and forth for like 10 minutes, he asks if someone can come out and pick it up. We said no, cuz it defeats the purpose of ordering in. I mean honestly, it's their mistake (although I'm sure he still thinks there's dressing on the salad), but he doesn't want to send someone out just for dressing.

The manager wasn't in, so we have to call back tonight.

Not the end of the world but arguing about salad dressing and whether it's on the salad or not is what really struck me as too much.

Frontier Communications

2016-10-09T01:48:58Z

I've been having a lot of trouble connecting to the internet with my laptop. I tried lots of different fixes, and nothing worked. So I finally called Frontier, our internet provider, on Thursday September 29th. They have me run a few tests and determine I need a new modem. The tech I'm talking to says it should arrive Monday the 3rd. Great! Problem solved. Or so I thought.

Monday rolls around, no modem. I call Frontier, and the person says delivery can take 3-5 days. Give it a couple more days.

Wednesday the 5th comes, still no modem. I call again. I find out that their department who tracks packages is in Florida, and they are being evacuated as I was speaking due to the hurricane. They ask me to call back the next day. (Note, this is not bad service as they cannot control the weather.)

Thursday I finally feel like I'm getting somewhere. The guy I speak with says it doesn't look like a modem was ever mailed out (WTF?!), but he'll overnight me one, and it should arrive Friday or Saturday at the latest.

It's now Saturday, and guess what? Yep, no modem. So I will be calling them tomorrow. Again. Sigh. At least last time the guy gave me the number for his direct line so I won't be talking to a new person this time.

bad_service @ 2016-10-06T06:38:00

2016-10-06T11:38:45Z

Dear Real estate agent,

I'm sorry, but trusting to the '3 p's' of home selling does NOT work when said house is on a quiet back street, where NO ONE EVER GOES EXCEPT THOSE WHO LIVE ON THAT STREET. Posting on facebook, fine, posting signs, fine...praying for someone to pass by? Not so fine.

For four months, I've been hoping you would get off your ass and DO something. You barely even CALLED me. I had to stop by the office, call YOU, I even began calling those numbers of people who said they would 'buy any house, any condition' You wouldn't even TALK to them to BARGAIN with them.

Yeah....we lowered the price, but you never even posted that. Now, I've got someone who hustles, and will call people and bug them. No, my house isn't the worlds greatest. It also isn't a flop, or horrid place. You, or your agency must have had SOMEONE who could have been looking for a place like mine. As far as I can see...you didn't even try.

So....to your request for my input on how you did? No review is better than the crap ass one I should give you.

Thanks for nothing.

Apple or University bad service?

2016-08-15T23:24:05Z

I am so pissed off right now I'm actually shaking.

So, I have a Skype job interview tomorrow. And of course, my power cord would choose the day before to die. So I made an appointment at the Apple store. I purchased the computer in September, 2014, and I received it in October, 2014. And I purchased the 3 year Apple Care protection plan, so it should have been covered.

However, at the store the computer was coming up in their system as purchased in May, 2013 for some reason. So the Genius Bar employee went to the back for a while to contact someone. She comes back and tells me that because I purchased the computer through my school's education discount program, the school somehow purchased the computer in May, 2013. Even though it was new when I got it and made to my specifications. Even though I purchased through the Apple website, just with the school's discount.

She insists that this means that the protection plan that I purchased in 2014 actually started in 2013. So my computer is no longer covered. So I payed for more than a year of a service plan that I couldn't use. I'm pretty sure that's illegal. And I'm also pretty sure she's wrong about the school purchasing my computer a year earlier.

But I'm not sure what to do. I had to go ahead and buy the new power cord because I need it for tomorrow. So I don't know who I contact or what my next steps should be. She insists that my school is to blame and I should contact them. But my school had nothing to do with the purchase other than allowing me to get a discount.

Edit: Update

Went back to the store today with my mother (because she's much better at being forceful than I am). Asked for a manager. Brought all the receipts. He looked into it and figured out that when I bought the computer and the serial number was entered into their system, somehow it was entered in at the space for my previous computer, not this one. The weird thing is that one was bought in early 2011, not 2013. He wasn't sure where the genius bar employee got 2013 from. Sounds like she was pulling an explanation out of her ass honestly.

Anyway, he refunded me and also fixed the system so this problem won't happen again.

bad_service @ 2016-07-18T18:22:00

2016-07-18T23:22:05Z

Argh. Still having issues with a dental bill I paid. Several months ago, I got a collections notice on it. Called the dentist, they still insisted that I owed even though originally when I paid everything they gave me the total and told me that was all I owed. Called the collections to contest, they said they'd send me documentation.

So I've only now just gotten the documentation of them, several months later. I think they did that on purpose outside the 30 day limit for contesting. So now I have no options, it seems, but to pay a $150 bill I do not owe.

Amazon... wtf.

2016-06-17T21:21:14Z

I've placed 3 orders for my dad for Father's day.

The first was ordered last week, and i felt like an awesome daughter for getting the present to him early, it was supposed to be delivered on Tuesday. I noticed yesterday that the tracking had it delayed, the reason being it was destroyed in shipping. Crap. (Not necessarily amazons fault, but still...)

I placed another order for the same thing, and amazon comped me the overnight shipping. Cool. But this order has not shipped yet, despite needing to be delivered today.

I placed a third order for an additional gift and paid overnight shipping for it, hoping that one of the two packages would get there in time. It was marked as shipped yesterday, but today ups updated saying it didn't get to their warehouse on time and they've delayed it.

So my dad now has no father's day gift, even though i gave it my best shot and even shelled out for overnight shipping.

It's possible the one that's marked as not shipped might get there (if i just assumed amazon simply hasn't added the tracking info), but at this point, i have no faith in amazon.

Had anyone had this many issues with them lately? The order before these was was delayed as well. And yes, I'm a prime member.

Update: They finally shipped out the replacement blanket at 5PM last night. Obviously Amazon doesn't have transporter technology yet, so once it was marked as shipped, they updated the delivery day to Monday (note: I was told by the Amazon rep himself when he refunded the overnight shipping cost that this order was going to arrive yesterday, and up until it shipped, the date for delivery was yesterday).

I hit them up on Twitter yesterday, which was completely useless. More useless than the chat agents. No one did anything. No one looked into why the order hadn't shipped yet, no one called UPS or looked into where the bluray order was. If you ever have an issue with Amazon, don't bother hitting them up on Twitter.

I'm not sure why they bother with a "guaranteed delivery date" if it's actually just a suggestion.

Sorry, your dying dog isn't considered an emergency

2016-06-01T01:29:54Z

Yesterday, my beloved corgi was acting lethargic, not eating or going to the bathroom. He had been fine the day before, so my mom was worried. She took him to the emergency clinic, where we found out he had lymphoma, an enlarged spleen and liver. They suggest pregnazone (sp?) and tell us to go to our primary vet. They say he could have about a few weeks to six months to live.

We call this morning (it was closed by the time we got out of the emergency clinic)and my mom explains the situation, saying that the emergency clinic made this diagnosis and the dog is dying. The receptionist catches an attitude, says that this isn't enough of an emergency to warrant coming in today and hangs up on her. My mom is understandably upset and calls other places to get him in so he can get treatment. The vet then calls back and says the call was disconnected (this is about 20 minutes later and we both distinctly heard the click of it being hung up) and suddenly has an appointment.My mom says no and to transfer all records to the new vet.

How can someone do this when you clearly say someone--pet, human, anyone--is dying? WTF?

Whose bad service?

2016-05-31T18:58:03Z

Not sure whose bad service this is, whether it is the insurance or the government. But anyway, my understanding was that all birth control pills had 0$ copays now. Only, when I went to the pharmacy, they told me the new birth control my doctor wants to put me on has a $100 copay. A call to the insurance got me no information. They just said the pharmacy was right, but they wouldn't tell me why there was such a high copay on this.

Even apart from my understanding that their should be no copay, I've never had a copay that high on anything before with this insurance. I'm just really confused.