RETAIL ¡ 40 STORES
98%
reduction in deployment downtime
A multi-store POS estate that could not deploy during trading hours moved to health-gated rolling releases across 40 sites.
200+
Production releases shipped
Software delivered since 2016
500+
Systems under our care
Built, inherited or taken over
< 15 Min
P1 incident response
Because we stay after launch
32%
Average cost reduction
Typical first-year infrastructure saving
WHAT WE BUILD
A software firm first â with an operations desk behind it.
Five engineering practices covering business-critical systems. Application delivery and managed operations can sit within the same technical plan, reducing ambiguity between the code, its release process and the infrastructure that runs it.
BUILD
Enterprise Systems
ERP, CRM and multi-store POS platforms shaped around how your operation actually runs, rather than forcing your process into someone else's product.
ERP, CRM & POSOPERATE
Cloud & Custom Server Management
AWS, GCP, DigitalOcean, Hetzner and bare-metal fleets â configured, hardened, patched and monitored against a documented response SLA, with best-effort website and server compromise recovery when an incident has already occurred.
Managed infrastructure & recoveryEXTEND
AI & Workflow Automation
RAG systems, document OCR and process automation applied to workflows where the numbers justify it â measured against a golden set before production.
AI automationEXTEND
API Development & Integration
Gateways, middleware, message queues and webhook infrastructure that hold your ecosystem together â with retries, idempotency and a dead-letter queue.
API & integrationInfrastructure stays in your account.
We do not resell servers or operate a datacenter. Your infrastructure stays on accounts you own and can revoke our access to in thirty seconds. That constraint keeps the relationship honest.
OPERATING MODEL
One control layer between your priorities and production.
Work does not arrive at an engineer through a chat message. Roadmap items, incidents, compliance requirements and cost targets all enter the same control layer, where they are approved, scheduled and audit-logged before anything changes.
- Change approval
- Nothing reaches production without a recorded approval and a named owner. Emergency changes are permitted â they are simply logged as such and reviewed afterwards.
- Scoped access
- We hold the narrowest credentials that let us do the job, issued from your accounts. Access is reviewed quarterly and revoked at the end of an engagement.
- Runbook registry
- Every recurring operation â restore, failover, key rotation, scale-out â has a written runbook that a new engineer can execute under pressure.
- Escalation matrix
- Severity determines who gets woken up and how fast. You know the path before the incident, not during it.
Inputs enter through a single control layer; squads execute; operational signals feed the next planning cycle. Nothing routes around the middle column.
WHAT WE TAKE RESPONSIBILITY FOR
The stack, split by who owns which layer.
Ambiguity about ownership is where outages become arguments. This is the split we put in writing at the start of every engagement.
| LAYER | WHAT IT COVERS | OWNED BY |
|---|---|---|
| Application code | Features, business logic, data model, tests, technical debt | MGCVisuals |
| Build & release | Pipelines, artefact registry, environment promotion, rollback | MGCVisuals |
| Container & runtime | Images, orchestration, autoscaling policy, resource limits | MGCVisuals |
| Server OS | Hardening, patching, kernel updates, firewall, SSH policy | MGCVisuals |
| Monitoring & response | Metrics, logs, alerting, on-call rotation, incident handling | MGCVisuals |
| Cloud account | Billing relationship, account ownership, organisational policy | You |
| Hardware & network | Physical machines, power, datacenter network, provider availability | Your provider |
The last two rows are the reason our SLAs describe response and remediation rather than uptime. We cannot promise a datacenter will not lose power; we can promise what happens in the fifteen minutes after it does.
Need help managing or migrating your custom servers or cloud infrastructure?
Schedule 15-Min Infrastructure CallWHAT A BUILD-ONLY CONTRACT LEAVES BEHIND
Typical agency handover vs. MGCVisuals managed operations.
This is not a swipe at agencies â it is a description of what a build-only contract structurally cannot cover once the invoice is paid.
| DIMENSION | Unmanaged / Typical Agency Handover | MGCVisuals Managed Operations |
|---|---|---|
| Server monitoring | Nothing watching. You find out from a customer or from Twitter. | 24/7 metric and log collection with proactive alert thresholds and a named on-call engineer. |
| Deployments | Manual SSH and file copy, done by whoever is free, at whatever hour. | Automated CI/CD with health gates, staged rollout and a single-command rollback path. |
| Incident response | A support inbox and a "we will look into it" reply the next business day. | P1 acknowledged within < 15 Min, with a written post-incident report inside 72 hours. |
| Security patching | Whenever someone remembers, or after an audit forces the issue. | Scheduled patch windows, tracked CVE exposure and emergency out-of-band patching for critical issues. |
| Backups | Configured once at launch; nobody has ever attempted a restore. | Automated backups with scheduled restore verification â a backup nobody has restored is a hypothesis. |
| Cost control | The cloud bill grows quietly and nobody owns it. | Monthly right-sizing review and orphaned-resource sweep, averaging 32% reduction. |
| Knowledge | Locked in the head of the developer who has since moved on. | Runbooks, architecture docs and a risk register kept current â and yours to keep. |
| Exit | Undocumented system, unclear credentials, expensive to take over. | Documented handover at any time. No lock-in contract, no proprietary hosting layer. |
SELECTED OUTCOMES
What the work looks like once it is running.
Three engagements, each measured on a number the client already cared about before we arrived.
FINTECH ¡ PAYMENTS
2M+
transactions per month, zero data loss
An event-driven settlement pipeline with idempotency keys, replayable event log and a dead-letter queue nobody has needed to drain.
HEALTHTECH ¡ HIPAA
32%
infrastructure cost reduction
Right-sizing, reserved capacity and the removal of eleven months of orphaned volumes, with no change to patient-facing latency.
